Privacy Policy

Our Privacy Policy Outlining Data Usage and Privacy.

This Privacy Policy applies to all users of the SUUR Studio Website.

The purpose of this Privacy Policy is to set out how, why and when SUUR Studio uses your Personal Information so as to comply with the Protection of Personal Information Act No. 4 of 2013 (“POPI”).

It is important that you read this Privacy Policy together with our other terms of service, privacy notices and/or policies we may provide from time to time when we collect or use your Personal Information.

Further, please pay special attention to the clauses in this Privacy Policy that appear in similar text and style (i.e. bold) which:

  • may limit the risk or liability of SUUR Studio and/or a third party.

  • may create risk or liability for the user.

  • may compel the user to indemnify SUUR Studio or a third party.

  • serve as an acknowledgement, by the user, of a fact.

We respect your privacy and take the protection of Personal Information very seriously. We strive to deliver excellent service every time you use our Website, and to do this, we need to use some of your Personal Information. This Privacy Policy describes how we handle the Personal Information we collect about you and/or receive from you.

By using our Websites, you agree to the processing of your Personal Information as set out in this Privacy Policy.

In this Privacy Policy, the terms:

  • “Personal Information” and “process/processing” bear the same meanings as set out in POPI.

  • “SUUR Studio,” “we,” “us” or “our” refers to SUUR Studio (Pty) Ltd, a private company duly incorporated in the Republic of South Africa with registration number 2023/778880/07.

  • “you” and “your” refers to users of the Website.

IF YOU ARE BELOW THE AGE OF 18

If you are below the age of 18 years, you must always get permission from your parent or guardian before you use the SUUR Studio Website or give us your Personal Information. We may check that your parent or guardian has given you such permission, for example, by asking you to provide us with your parent’s or guardian’s contact details so we can contact them. We may also check that the contact details you have given us are correct and are the details of a person who is actually your parent or guardian. If we are unable to verify such permission or if a parent or guardian confirms that you do not have their permission, you may not use the SUUR Studio Website.

WHAT PERSONAL INFORMATION WE COLLECT AND PROCESS

SUUR Studio processes Personal Information in a manner that is reasonable, adequate, relevant, non-excessive, and purpose-specific. In order for users to access and use the SUUR Studio Website, we collect and process some Personal Information.

When you use the SUUR Studio Website, we may collect the following Personal Information:

  • name and surname.

  • email address.

  • physical address.

  • gender.

  • mobile phone number.

  • online identifiers.

  • date of birth.

  • identification number.

Should your Personal Information change or you wish to amend and/or correct this Personal Information, you can do this by updating your registered user information in your account profile or by sending an email to our admin account.

You warrant that the information you have provided is accurate, current, true, and correct and that it does not impersonate or misrepresent any person or entity or falsely state or otherwise misrepresent your affiliation with anyone or anything.

INFORMATION FROM USING THE WEBSITE

When you access the SUUR Studio Website, SUUR Studio processes some of your Personal Information. Depending on how you access and use the SUUR Studio Website, we may receive:

  • log information, through online identifiers, including information on how, when, and for how long you use the SUUR Studio Website and other services, the content you view, and search queries you submit.

  • information about the equipment you use to access or use the SUUR Studio Website, including the type of device you are using, how you access the SUUR Studio Website, your browser or operating system, and your Internet Protocol address.

  • the geographic location from which you accessed the SUUR Studio Website, including your device’s global positioning system signal and information about nearby Wi-Fi networks and cell towers. We get this information when you use location-enabled services.

  • other information about you from third parties, such as social media.

WHY DO WE PROCESS YOUR PERSONAL INFORMATION?

We process the Personal Information we collect and receive to:

  • identify you;

  • verify your identity;

  • create a user account for you; and/or

  • enter into a contract with you.

As a user, we also process your Personal Information in order to:

  • communicate with you regarding the SUUR Studio Website and provide you with information and services, including billing, customer support, resolving complaints, and quality control.

  • notify you about changes to the SUUR Studio Website, services and products, terms and conditions, privacy policy or notices, and any other changes that impact the SUUR Studio Website.

  • get feedback from you, which we need to develop our services and grow our business.

  • comply with any legal or regulatory obligations such as tax or financial laws.

  • undertake research for statistical purposes. The research and statistics we get from this process do not include your Personal Information and cannot be linked to you, nor can you be identified from these statistics.

RETENTION AND RESTRICTION OF RECORDS

We keep your Personal Information for as long as:

  • we need it to provide the SUUR Studio Website, products, or services to you.

  • it is required or allowed by law and is in line with our internal retention policies.

  • it is necessary to uphold the contract between you and us.

  • you have agreed to us keeping your Personal Information, subject to your request for us to stop processing your Personal Information.

We will retain your Personal Information for as long as is necessary to achieve the purpose for which this information was collected or subsequently processed. If your Personal Information is used for more than one purpose, we will retain it until the purpose with the latest period expires, but we will stop using it for the purpose with a shorter period once that period expires.

By accessing and using the SUUR Studio Website, you consent to us retaining records of your Personal Information for no longer than may be necessary to achieve the purpose for which the information was initially collected or subsequently processed.

USER TRACKING AND COOKIES

When you access and use the SUUR Studio Website, we may use various technological tools to improve your experience on our websites through the use of cookies and/or user tracking.

Cookies are small text files placed on the device that you use to access our Websites. These files do not contain your Personal Information but allow us to associate you with a particular device. Many websites use cookies, and we use cookies to:

  • make the SUUR Studio Website more user-friendly;

  • personalise your interactions with the SUUR Studio Website, tailor our services and the SUUR Studio Website to your interests and needs, and ensure they work on your device;

  • provide advertising that is relevant to you, limit the number of times you see the same advertisement, and measure the effectiveness of the advertisements on the SUUR Studio Website and other websites, based on your online activities such as the websites and apps you use or content you view, and information we have about you; and/or

  • send opt-in marketing communication if you are not a registered user.

We will not use your Personal Information for any other purpose without your permission.

By accessing and using the SUUR Studio Website, you consent to our use of cookies.

OPT OUT FROM DIRECT MARKETING

You have the right to request us not to contact you for purposes of direct marketing by any form of electronic communication such as automatic calling machines, email, and/or SMS notifications by “opting out” of any direct marketing communications we may send to you.

WHO ELSE GETS TO PROCESS YOUR PERSONAL INFORMATION

We do not sell your Personal Information to third parties for their marketing or any other purposes.

We may provide or make your Personal Information available to:

  • our employees and/or third-party service providers in order to enable them to assist us to interact with you via the SUUR Studio Website for the marketing, ordering, or delivery of services;

  • law enforcement, government officials, fraud detection agencies, or other third parties when the disclosure of Personal Information is necessary or appropriate in connection with an investigation of fraud, intellectual property infringements, or other activity that is illegal or may expose us to legal liability or financial loss, to report or support the investigation into suspected illegal activity;

  • third parties (such as a potential purchaser and its professional advisors) in the event of any reorganisation, merger, consolidation, sale, joint venture, or other disposition of any or all of our assets;

  • our service providers (under contract with us) who help with parts of our business operations (fraud prevention, marketing, public relations, technology services, etc). However, our contracts dictate that these service providers may only use your Personal Information in connection with the services they perform for us and not for their own benefit or any other purpose

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, please submit your request, in writing, to our Information Officer at: hello@suurstudio.com.