Terms of Service

Welcome to SUUR Studio. These Terms of Service ("Terms") govern the relationship between SUUR Studio ("we," "us," or "our") and our clients ("you" or "Client"). By engaging with SUUR Studio's services, you agree to comply with and be bound by these Terms.

SERVICES PROVIDED

SUUR Studio offers the following services:

  • Brand Development: Strategy, development, branding, and design.

  • Social Media: Management, design, and planning.

  • Content Creation: Photography and videography.

We work with both businesses and individuals, locally in South Africa and internationally.

PAYMENT TERMS

Once-off Projects:

  • Initial Deposit: 50% due upon project initiation.

  • Final Payment: 50% due upon project completion.

Monthly/Recurring Services:

  • Monthly invoices are issued unless otherwise stated.

  • Payment is due within 14 days of receipt.

  • A 2% service charge will apply to overdue balances.

OWNERSHIP AND LICENSING

Upon full payment, all final deliverables become the property of the Client. However, by engaging with SUUR Studio, you grant us permission to use the content we create for the following purposes:

  • Portfolio Showcase: Displaying work on our website and digital/print portfolios.

  • Social Media: Sharing on platforms like Instagram, TikTok, LinkedIn, Pinterest, and others.

  • Marketing Materials: Featuring content in brochures, case studies, advertisements, and email campaigns.

If you wish to restrict our use of your content for any of the purposes above, please notify us in writing.

REVISIONS POLICY

  • Up to 2-3 revisions are included, depending on the project scope.

  • Additional revisions will be billed separately.

TERMINATION CLAUSE

Either party may terminate this agreement with written notice. Terms of termination are as follows:

  • Client Termination: The Client agrees to pay for all work completed up to the date of termination. No refunds will be issued.

  • Studio Termination: SUUR Studio reserves the right to suspend or terminate projects if:

    • The Client engages in excessive micromanaging or demonstrates a lack of trust.

    • Payment obligations are not met.

Ownership of all original work remains with SUUR Studio until full payment is received.

LIABILITY

  • SUUR Studio is not liable for delays caused by external factors beyond our control (e.g., third-party dependencies, unforeseen circumstances).

  • We accept liability only for delays caused directly by our actions.

DISPUTE RESOLUTION

In the event of a dispute, both parties agree to first attempt resolution through good-faith negotiations. If a resolution cannot be reached, the dispute shall be submitted to arbitration or mediation as agreed upon by both parties. Any legal proceedings shall fall under the jurisdiction of South African law.

CONFEDENTIALITY

SUUR Studio agrees to:

  • Treat all Client information and project details with confidentiality.

  • Ensure all content created for the Client is unique and not reused for other projects.

Where applicable, an NDA can be signed to further protect sensitive information.

ATTRIBUTION

When featuring Client content on social media or other promotional platforms, SUUR Studio will provide appropriate credit, including the Client’s name and other relevant details as agreed.

APPLICABLE LAWS

These Terms are governed by the laws of South Africa, including but not limited to:

  • The Consumer Protection Act.

  • The Protection of Personal Information Act (POPI Act).

AMENDMENTS

SUUR Studio reserves the right to update these Terms from time to time. Any changes will be communicated, and continued use of our services implies acceptance of the updated Terms.

CONTACT US

For any questions or concerns regarding these Terms, please reach out to us at hello@suurstudio.com.

By engaging with SUUR Studio, you acknowledge that you have read, understood, and agreed to these Terms of Service.